Four Seasons Hotels and Resorts today celebrates the exceptional achievements of properties, spas and restaurants around the globe in the annual Forbes Travel Guide Five-Star Awards. Once again, Four Seasons holds the greatest number of Forbes Travel Guide Five-Stars ever awarded to a single brand, with 46 properties, 13 spas and two restaurants holding this distinction.
“Despite the uncertainty of the past year, our focus on creating exceptional experiences through our hotels and resorts of the highest quality, combined with our dedication to service excellence, has never been greater,” says Christian Clerc, President, Global Operations, Four Seasons Hotels and Resorts. “From opening unrivaled new properties to enhancing our iconic existing portfolio, we continue to strive for excellence in everything we do, building upon the trust and confidence that we have established with our guests, residents and employees.”
In September 2020, Forbes Travel Guide announced that three Four Seasons properties would receive the Five-Star designation in 2021, including Four Seasons Hotel Montreal, Four Seasons Hotel Philadelphia at Comcast Center and Four Seasons Hotel Seattle. In addition, the Spas at Four Seasons Hotel Toronto, Four Seasons Hotel Las Vegas, and Four Seasons Hotel Philadelphia at Comcast Center received a Five-Star award.
Clerc continues: “Most importantly, I am tremendously proud of our employees around the globe, without whom this achievement would not be possible. In the face of unprecedented challenges, our teams came together, delivered outstanding results, and above all took care of our guests, residents and each other through our Lead With Care health and safety program. I’d also like to extend a heartfelt congratulations to all of our property teams and individual winners who have been recognized by the Forbes Travel Guide this year for their contribution to the hospitality industry.”
This year, Forbes Travel Guide introduced several new categories, celebrating the achievements of hotel employees around the world. Najla Ceman, Lead Spa Therapist at Four Seasons Hotel New York Downtown was named the Spa Employee of the Year, while Heriberto “Beto” Oses, Health and Wellness Ambassador at Four Seasons Resort Costa Rica at Peninsula Papagayo was a finalist in the category. In addition, Four Seasons Hotel at The Surf Club and Four Seasons Resort Palm Beach were both named finalists for the People First Star of the Year award, which celebrates property teams who demonstrated an exceptional commitment to people and culture this past year. Meanwhile, Four Seasons Resort Orlando at Walt Disney World Resort was named a finalist for Hotel Instagram of the Year.
In addition to the property teams awarded in 2021, the 46 Four Seasons properties that received a Five-Star Rating are:
· Four Seasons Hotel Abu Dhabi at Al Maryah Island
· Four Seasons Hotel Boston
· Four Seasons Hotel des Bergues Geneva
· Four Seasons Hotel Chicago
· Four Seasons Hotel Dubai International Financial Centre
· Four Seasons Hotel George V, Paris
· Four Seasons Hotel Gresham Palace Budapest
· Grand-Hôtel du Cap-Ferrat, A Four Seasons Hotel
· Four Seasons Hotel Firenze
· Four Seasons Hotel Guangzhou
· Four Seasons Hotel Hangzhou at West Lake
· Four Seasons Hotel Hong Kong
· Four Seasons Hotel Istanbul at Sultanahmet
· Four Seasons Hotel Istanbul at the Bosphorus
· Four Seasons Hotel London at Park Lane
· Four Seasons Hotel London at Ten Trinity Square
· Four Seasons Hotel Los Angeles at Beverly Hills
· Four Seasons Hotel Macao, Cotai Strip
· Four Seasons Hotel Montreal
· Four Seasons Hotel Moscow
· Four Seasons Hotel New York
· Four Seasons Hotel New York Downtown
· Four Seasons Hotel Prague
· Four Seasons Hotel Ritz Lisbon
· Four Seasons Hotel San Francisco
· Four Seasons Hotel Seattle
· Four Seasons Hotel Seoul
· Four Seasons Hotel Philadelphia at Comcast Center
· Four Seasons Hotel at The Surf Club
· Four Seasons Hotel Toronto
· Four Seasons Hotel Washington, DC
· Four Seasons Hotel The Westcliff Johannesburg
· Four Seasons Resort Bali at Jimbaran Bay
· Four Seasons Resort Bali at Sayan
· Four Seasons Resort Costa Rica at Peninsula Papagayo
· Four Seasons Resort Dubai at Jumeirah Beach
· Four Seasons Resort Hualalai
· Four Seasons Resort Jackson Hole
· Four Seasons Resort Lanai
· Four Seasons Resort Maldives at Kuda Huraa
· Four Seasons Resort Maui at Wailea
· Four Seasons Resort Mauritius at Anahita
· Four Seasons Resort Palm Beach
· Four Seasons Resort Punta Mita, Mexico
· Four Seasons Resort The Biltmore Santa Barbara
· Four Seasons Resort The Nam Hai, Hoi An
The 13 Four Seasons spas that that received a Five-Star Rating are:
· The Spa at Beverly Wilshire, A Four Seasons Hotel
· Spa Mont Blanc, Four Seasons Hotel des Bergues Geneva
· The Spa at Four Seasons Hotel Hong Kong
· Ritz Spa, Four Seasons Hotel Ritz Lisbon
· The Spa at Four Seasons Hotel Las Vegas
· The Spa at Four Seasons Hotel London at Park Lane
· The Spa at Four Seasons Hotel Macao, Cotai Strip
· The Spa at Four Seasons Hotel Montreal
· The Spa at Four Seasons Hotel New York Downtown
· The Spa at Four Seasons Resort Palm Beach
· The Spa at Four Seasons Hotel Philadelphia at Comcast Center
· The Spa at Four Seasons Hotel at The Surf Club
· The Spa at Four Seasons Hotel Toronto
The two Four Seasons restaurants that received a Five-Star Rating are:
· Caprice, Four Seasons Hotel Hong Kong
· Lung King Heen, Four Seasons Hotel Hong Kong
All Four Seasons hotels, resorts and residences globally have introduced Lead With Care, an enhanced global health and safety program focused on providing care, confidence and comfort to all Four Seasons guests, employees and residents within the new COVID-19 environment. In addition, Four Seasons continues to invest in its award-winning App and Chat that further allows guests to control how they engage with others – limiting face-to-face interactions while maintaining the highest levels of personal service.
Methodology
Star ratings are awarded by a team of anonymous professional inspectors who travel the world to assess hotels, restaurants and spas based on 900 objective standards. Star ratings ultimately emphasise quality of service. Five-Star properties are defined as “outstanding, often iconic properties with virtually flawless service and amazing facilities.” Forbes Travel Guide rates properties in 73 countries throughout the world.