Swedish hotelier Kristoffer Nordström has been appointed Operations Manager of Waldorf Astoria Ras Al Khaimah.
Nordström will be responsible for ensuring effective operational management of the world-class beachfront resort, as well as maximising revenue and ensuring guest satisfaction targets are exceeded.
One of Nordström’s most important responsibilities will be working with the hotel general manager to oversee key issues, including capital projects, customer service and refurbishments. He will assist with hotel budgets, as well as short- and long-term hotel strategic goals.
In his role, Nordström will plan, direct, and coordinate the service delivery of all operational departments. This involves guaranteeing that costs are controlled, and results are analysed to highlight problem areas and required action.
Numerous hotel department heads will report directly to Nordström, covering areas including Food and Beverage, Front Office, Housekeeping, Engineering, Spa, Security, IT, and Quality Assurance. He will help to ensure their career progression and effective succession planning within the hotel.
Nordström said: “Ras Al Khaimah has been a home from home for more than three years. I feel honoured to be appointed to this prestigious position that is integral to the future of the Waldorf Astoria Ras Al Khaimah, and to the emirate as a whole.”
“I’m determined to achieve the highest guest satisfaction rates and quality service levels, as well as maximising financial performance, cost controlling and departmental profitability, alongside developing talent.”
Nordström boasts an extensive portfolio that includes roles in Switzerland, China, Seychelles, Rwanda, French Polynesia, and the UAE. His career at Waldorf Astoria Ras Al Khaimah began in 2017 when he was appointed Front Office Manager.
Waldorf Astoria Ras Al Khaimah has been granted more than 100 awards and accolades since opening in 2013. The hotel is perfectly located and is adjacent to an 18-hole championship golf course and boasts an award-winning spa. It has ten stylish restaurants and lounges, elegant accommodation and 350 meters of pristine private beach.